{"id":168,"date":"2026-08-28T14:46:55","date_gmt":"2026-08-28T14:46:55","guid":{"rendered":"https:\/\/houseofaaliyanllc.com\/?page_id=168"},"modified":"2026-08-30T10:15:15","modified_gmt":"2026-08-30T10:15:15","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/houseofaaliyanllc.com\/?page_id=168","title":{"rendered":"Returns &#038; Refunds Policy"},"content":{"rendered":"<header class=\"hoa-site-header\"><style>body.page .wp-site-blocks>header,body.home .wp-site-blocks>header,body.page header.wp-block-template-part,body.home header.wp-block-template-part{display:none!important}.hoa-site-header{width:100vw;max-width:100vw;margin-left:calc(50% - 50vw);margin-right:calc(50% - 50vw);background:#fff;color:#102A43}.hoa-topbar{background:#102A43;color:#fff;padding:9px 24px;font-size:14px}.hoa-topbar-inner,.hoa-main-inner,.hoa-nav-inner{max-width:1380px;margin:0 auto}.hoa-topbar-inner{display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.hoa-topbar a{color:#fff;text-decoration:none}.hoa-main{padding:28px 24px}.hoa-main-inner{display:grid;grid-template-columns:300px 1fr auto;align-items:center;gap:28px}.hoa-brand{font-size:46px;font-weight:800;line-height:1;color:#102A43;text-decoration:none}.hoa-tag{display:block;font-size:12px;font-weight:600;letter-spacing:.14em;margin-top:7px;color:#52606D}.hoa-search{display:flex;border:1px solid #CBD5E1;border-radius:12px;overflow:hidden}.hoa-search input{flex:1;border:0!important;padding:16px 18px;font-size:16px}.hoa-search button{border:0;background:#111;color:#fff;padding:0 24px}.hoa-actions{display:flex;gap:16px}.hoa-actions a{color:#102A43;font-weight:700}.hoa-nav{background:#102A43;padding:0 24px}.hoa-nav-inner{display:flex;justify-content:center;gap:34px;flex-wrap:wrap}.hoa-nav a{color:#fff;text-decoration:none;font-weight:700;padding:16px 0;display:block}@media(max-width:900px){.hoa-main-inner{grid-template-columns:1fr}.hoa-nav-inner{justify-content:flex-start;gap:20px}.hoa-brand{font-size:38px}}<\/style><div class=\"hoa-topbar\"><div class=\"hoa-topbar-inner\"><div>\u2709 <a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a> &nbsp; \ud83d\udccd Houston, TX 77008<\/div><div>\ud83d\ude9a U.S. Delivery &nbsp; \ud83d\udcb3 Secure Checkout<\/div><\/div><\/div><div class=\"hoa-main\"><div class=\"hoa-main-inner\"><a class=\"hoa-brand\" href=\"\/\">HOA<span class=\"hoa-tag\">GREAT PRODUCTS. BETTER VALUE.<\/span><\/a><form class=\"hoa-search\" role=\"search\" method=\"get\" action=\"\/\"><input type=\"search\" name=\"s\" placeholder=\"Search for products...\"><input type=\"hidden\" name=\"post_type\" value=\"product\"><button type=\"submit\">\u2315<\/button><\/form><div class=\"hoa-actions\"><a href=\"\/my-account\/\">My Account<\/a><a href=\"\/cart\/\">Cart<\/a><\/div><\/div><\/div><nav class=\"hoa-nav\"><div class=\"hoa-nav-inner\"><a href=\"\/\">Home<\/a><a href=\"\/shop\/\">Shop<\/a><a href=\"\/?page_id=313\">Home<\/a><a href=\"\/?page_id=315\">Pets<\/a><a href=\"\/?page_id=317\">Sports and Outdoor<\/a><a href=\"\/?page_id=319\">Electronics<\/a><a href=\"\/?page_id=321\">Furniture<\/a><a href=\"\/cart\/\">Cart<\/a><\/div><\/nav><\/header>\n\n<div class=\"wp-block-group has-text-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-598c88ec wp-block-group-is-layout-constrained\" style=\"color:#FFFFFF;background-color:#102A43;padding-top:34px;padding-right:24px;padding-bottom:34px;padding-left:24px\"><h1 class=\"wp-block-heading\">Returns &amp; Refunds Policy<\/h1><\/div>\n\n<p class=\"wp-block-paragraph\">We want customers to be satisfied with their purchases. This policy explains our general returns process and does not limit any rights you may have under applicable consumer protection laws.<\/p>\n\n<h2 class=\"wp-block-heading\">Change of Mind<\/h2>\n\n<p class=\"wp-block-paragraph\">If you wish to return an eligible item because you changed your mind, please contact us before sending it back. Return eligibility, timing, and any applicable shipping responsibility may depend on the item and the circumstances of the purchase.<\/p>\n\n<h2 class=\"wp-block-heading\">Return Condition<\/h2>\n\n<p class=\"wp-block-paragraph\">Unless an item is faulty, damaged, or otherwise not as described, returned goods should normally be unused, in suitable resale condition, returned with original packaging where reasonably possible, and complete with all accessories and components. You may be responsible for any reduction in value caused by handling beyond what would reasonably be necessary to inspect the item.<\/p>\n\n<h2 class=\"wp-block-heading\">Faulty, Damaged, or Incorrect Items<\/h2>\n\n<p class=\"wp-block-paragraph\">If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible. Include your order number, a description of the problem, and photographs where appropriate.<\/p>\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n<p class=\"wp-block-paragraph\">For change-of-mind returns, the customer may be responsible for return postage unless we state otherwise. If the item is faulty, damaged, incorrect, or not as described, we will handle the return in line with your legal rights and the circumstances of the order.<\/p>\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">Approved refunds will normally be issued to the original payment method. Please allow reasonable time for the refund to be processed by both us and your bank or payment provider.<\/p>\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n<p class=\"wp-block-paragraph\">Certain goods may not be eligible for return where permitted by law, including some personalised items, sealed hygiene-sensitive products once unsealed, perishable goods, or other exempt products. Any product-specific restrictions should be stated on the relevant product page where applicable.<\/p>\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n<p class=\"wp-block-paragraph\">Contact us at <a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a>. Please do not send a return until you have contacted us and received the appropriate return instructions.<\/p>\n\n<section class=\"hoa-help-footer\"><style>.hoa-help-footer{width:100%;max-width:none;box-sizing:border-box}.hoa-help{background:#fff;padding:28px 24px 52px}.hoa-help-inner{max-width:760px;margin:0 auto;text-align:left}.hoa-help h2{color:#102A43;font-size:34px;margin:0 0 16px}.hoa-help p{font-size:18px;line-height:1.55;margin:0;color:#263238}.hoa-site-footer{background:#102A43;color:#fff;padding:44px 24px 20px}.hoa-footer-grid{max-width:1380px;margin:0 auto;display:grid;grid-template-columns:1.2fr 1fr 1fr 1fr;gap:40px}.hoa-site-footer h3,.hoa-site-footer h4,.hoa-site-footer p,.hoa-site-footer li,.hoa-site-footer a{color:#fff}.hoa-site-footer ul{list-style:none;padding:0;margin:0}.hoa-site-footer li{margin:10px 0}.hoa-site-footer a{text-decoration:underline}.hoa-footer-rule{max-width:1380px;margin:28px auto 16px;border:0;border-top:1px solid rgba(255,255,255,.45)}.hoa-copyright{text-align:center;margin:0;color:#fff;font-size:14px}@media(max-width:900px){.hoa-footer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:560px){.hoa-footer-grid{grid-template-columns:1fr}.hoa-help h2{font-size:28px}}<\/style><div class=\"hoa-help\"><div class=\"hoa-help-inner\"><h2>Need Help?<\/h2><p>If you have a question about a product, order, delivery, or return, contact us at <a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a>.<\/p><\/div><\/div><footer class=\"hoa-site-footer\" aria-label=\"Site footer\"><div class=\"hoa-footer-grid\"><div><h3>HOUSE OF AALIYAN LLC<\/h3><p>1415 NORTH LOOP WEST STE 300 14 1282<br>HOUSTON, TX 77008<\/p><p><a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a><\/p><\/div><div><h4>Quick Links<\/h4><ul><li><a href=\"\/?page_id=347\">Shop<\/a><\/li><li><a href=\"\/?page_id=149\">About Us<\/a><\/li><li><a href=\"\/?page_id=151\">Contact<\/a><\/li><li><a href=\"\/?page_id=154\">FAQ<\/a><\/li><\/ul><\/div><div><h4>Customer Care<\/h4><ul><li><a href=\"\/?page_id=163\">Delivery Policy<\/a><\/li><li><a href=\"\/?page_id=168\">Returns &amp; Refunds<\/a><\/li><li><a href=\"\/?page_id=176\">Privacy Policy<\/a><\/li><li><a href=\"\/?page_id=183\">Terms &amp; Conditions<\/a><\/li><\/ul><\/div><div><h4>Account<\/h4><ul><li><a href=\"\/?page_id=406\">My Account<\/a><\/li><li><a href=\"\/?page_id=402\">Cart<\/a><\/li><li><a href=\"\/?page_id=404\">Checkout<\/a><\/li><\/ul><\/div><\/div><hr class=\"hoa-footer-rule\"><p class=\"hoa-copyright\">\u00a9 HOUSE OF AALIYAN LLC. All rights reserved.<\/p><\/footer><\/section>\n\n<style>body.page footer.wp-block-template-part,body.page .wp-site-blocks>footer{display:none!important}<\/style>\n\n<style>body.page-id-168 .wp-site-blocks main,body.page-id-168 main,body.page-id-168 .entry-content{max-width:none!important;width:100%!important;padding-left:0!important;padding-right:0!important}body.page-id-168 .entry-content>*{width:100vw;max-width:100vw;margin-left:calc(50% - 50vw)!important;margin-right:calc(50% - 50vw)!important;box-sizing:border-box}body.page-id-168 .entry-content>.wp-block-heading,body.page-id-168 .entry-content>.wp-block-list,body.page-id-168 .entry-content>.wp-block-paragraph{padding-left:max(24px,calc((100vw - 1280px)\/2));padding-right:max(24px,calc((100vw - 1280px)\/2))}body.page-id-168 .entry-content>.wp-block-group{padding-left:max(24px,calc((100vw - 1280px)\/2))!important;padding-right:max(24px,calc((100vw - 1280px)\/2))!important}<\/style>\n\n<script>document.addEventListener('DOMContentLoaded',function(){document.querySelectorAll('a[href=\"\/shop\/\"],a[href=\"https:\/\/houseofaaliyanllc.com\/shop\/\"]').forEach(function(a){a.setAttribute('href','\/?page_id=347');});});<\/script>\n\n<style>body.page-id-168 .entry-content{width:100%!important;max-width:none!important;margin:0!important;padding:0!important;overflow-x:hidden!important}body.page-id-168 .entry-content>*{width:100%!important;max-width:none!important;margin-left:0!important;margin-right:0!important;box-sizing:border-box!important}body.page-id-168 .entry-content>.wp-block-heading,body.page-id-168 .entry-content>.wp-block-paragraph,body.page-id-168 .entry-content>.wp-block-list{max-width:1380px!important;margin-left:auto!important;margin-right:auto!important;padding-left:24px!important;padding-right:24px!important}body.page-id-168 .entry-content>.wp-block-group{width:100%!important;max-width:none!important;padding-left:max(24px,calc((100vw - 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