{"id":154,"date":"2026-08-28T14:45:36","date_gmt":"2026-08-28T14:45:36","guid":{"rendered":"https:\/\/houseofaaliyanllc.com\/?page_id=154"},"modified":"2026-08-30T10:14:44","modified_gmt":"2026-08-30T10:14:44","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/houseofaaliyanllc.com\/?page_id=154","title":{"rendered":"FAQ"},"content":{"rendered":"<header class=\"hoa-site-header\"><style>body.page .wp-site-blocks>header,body.home .wp-site-blocks>header,body.page header.wp-block-template-part,body.home header.wp-block-template-part{display:none!important}.hoa-site-header{width:100vw;max-width:100vw;margin-left:calc(50% - 50vw);margin-right:calc(50% - 50vw);background:#fff;color:#102A43}.hoa-topbar{background:#102A43;color:#fff;padding:9px 24px;font-size:14px}.hoa-topbar-inner,.hoa-main-inner,.hoa-nav-inner{max-width:1380px;margin:0 auto}.hoa-topbar-inner{display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.hoa-topbar a{color:#fff;text-decoration:none}.hoa-main{padding:28px 24px}.hoa-main-inner{display:grid;grid-template-columns:300px 1fr auto;align-items:center;gap:28px}.hoa-brand{font-size:46px;font-weight:800;line-height:1;color:#102A43;text-decoration:none}.hoa-tag{display:block;font-size:12px;font-weight:600;letter-spacing:.14em;margin-top:7px;color:#52606D}.hoa-search{display:flex;border:1px solid #CBD5E1;border-radius:12px;overflow:hidden}.hoa-search input{flex:1;border:0!important;padding:16px 18px;font-size:16px}.hoa-search button{border:0;background:#111;color:#fff;padding:0 24px}.hoa-actions{display:flex;gap:16px}.hoa-actions a{color:#102A43;font-weight:700}.hoa-nav{background:#102A43;padding:0 24px}.hoa-nav-inner{display:flex;justify-content:center;gap:34px;flex-wrap:wrap}.hoa-nav a{color:#fff;text-decoration:none;font-weight:700;padding:16px 0;display:block}@media(max-width:900px){.hoa-main-inner{grid-template-columns:1fr}.hoa-nav-inner{justify-content:flex-start;gap:20px}.hoa-brand{font-size:38px}}<\/style><div class=\"hoa-topbar\"><div class=\"hoa-topbar-inner\"><div>\u2709 <a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a> &nbsp; \ud83d\udccd Houston, TX 77008<\/div><div>\ud83d\ude9a U.S. Delivery &nbsp; \ud83d\udcb3 Secure Checkout<\/div><\/div><\/div><div class=\"hoa-main\"><div class=\"hoa-main-inner\"><a class=\"hoa-brand\" href=\"\/\">HOA<span class=\"hoa-tag\">GREAT PRODUCTS. BETTER VALUE.<\/span><\/a><form class=\"hoa-search\" role=\"search\" method=\"get\" action=\"\/\"><input type=\"search\" name=\"s\" placeholder=\"Search for products...\"><input type=\"hidden\" name=\"post_type\" value=\"product\"><button type=\"submit\">\u2315<\/button><\/form><div class=\"hoa-actions\"><a href=\"\/my-account\/\">My Account<\/a><a href=\"\/cart\/\">Cart<\/a><\/div><\/div><\/div><nav class=\"hoa-nav\"><div class=\"hoa-nav-inner\"><a href=\"\/\">Home<\/a><a href=\"\/shop\/\">Shop<\/a><a href=\"\/?page_id=313\">Home<\/a><a href=\"\/?page_id=315\">Pets<\/a><a href=\"\/?page_id=317\">Sports and Outdoor<\/a><a href=\"\/?page_id=319\">Electronics<\/a><a href=\"\/?page_id=321\">Furniture<\/a><a href=\"\/cart\/\">Cart<\/a><\/div><\/nav><\/header>\n\n<div class=\"wp-block-group has-text-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-598c88ec wp-block-group-is-layout-constrained\" style=\"color:#FFFFFF;background-color:#102A43;padding-top:34px;padding-right:24px;padding-bottom:34px;padding-left:24px\"><h1 class=\"wp-block-heading\">Frequently Asked Questions<\/h1><\/div>\n\n<p class=\"wp-block-paragraph\">Find answers about ordering, payments, delivery, returns and account access. For help with a specific order, please use our Contact page.<\/p>\n\n<h3 class=\"wp-block-heading\">Where do you deliver?<\/h3>\n\n<p class=\"wp-block-paragraph\">We currently deliver to addresses within the United States.<\/p>\n\n<h3 class=\"wp-block-heading\">What payment methods do you accept?<\/h3>\n\n<p class=\"wp-block-paragraph\">We accept major debit and credit cards, PayPal, and bank transfer where available at checkout.<\/p>\n\n<h3 class=\"wp-block-heading\">How long does delivery take?<\/h3>\n\n<p class=\"wp-block-paragraph\">Delivery times vary depending on the product, destination, and courier service. Estimated delivery information will be shown where available, and customers should allow additional time during busy periods, public holidays, or unexpected courier delays.<\/p>\n\n<h3 class=\"wp-block-heading\">How much does delivery cost?<\/h3>\n\n<p class=\"wp-block-paragraph\">Delivery charges may vary by product, order value, and delivery service. Any applicable delivery charge will be shown before you complete your order.<\/p>\n\n<h3 class=\"wp-block-heading\">Can I return an item?<\/h3>\n\n<p class=\"wp-block-paragraph\">Yes. Eligible items may be returned in accordance with our Returns &amp; Refunds Policy and applicable consumer protection laws.<\/p>\n\n<h3 class=\"wp-block-heading\">What should I do if my item arrives damaged or faulty?<\/h3>\n\n<p class=\"wp-block-paragraph\">Please contact us as soon as possible at <a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a> and include your order number, a description of the issue, and photographs where appropriate.<\/p>\n\n<h3 class=\"wp-block-heading\">Can I cancel an order?<\/h3>\n\n<p class=\"wp-block-paragraph\">If your order has not yet been processed or dispatched, we may be able to cancel it. Contact us as soon as possible. Additional cancellation rights may apply under applicable law depending on the type of purchase.<\/p>\n\n<h3 class=\"wp-block-heading\">How can I track my order?<\/h3>\n\n<p class=\"wp-block-paragraph\">Where tracking is available, tracking information will be provided by email or through the relevant courier service.<\/p>\n\n<section class=\"hoa-help-footer\"><style>.hoa-help-footer{width:100%;max-width:none;box-sizing:border-box}.hoa-help{background:#fff;padding:28px 24px 52px}.hoa-help-inner{max-width:760px;margin:0 auto;text-align:left}.hoa-help h2{color:#102A43;font-size:34px;margin:0 0 16px}.hoa-help p{font-size:18px;line-height:1.55;margin:0;color:#263238}.hoa-site-footer{background:#102A43;color:#fff;padding:44px 24px 20px}.hoa-footer-grid{max-width:1380px;margin:0 auto;display:grid;grid-template-columns:1.2fr 1fr 1fr 1fr;gap:40px}.hoa-site-footer h3,.hoa-site-footer h4,.hoa-site-footer p,.hoa-site-footer li,.hoa-site-footer a{color:#fff}.hoa-site-footer ul{list-style:none;padding:0;margin:0}.hoa-site-footer li{margin:10px 0}.hoa-site-footer a{text-decoration:underline}.hoa-footer-rule{max-width:1380px;margin:28px auto 16px;border:0;border-top:1px solid rgba(255,255,255,.45)}.hoa-copyright{text-align:center;margin:0;color:#fff;font-size:14px}@media(max-width:900px){.hoa-footer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:560px){.hoa-footer-grid{grid-template-columns:1fr}.hoa-help h2{font-size:28px}}<\/style><div class=\"hoa-help\"><div class=\"hoa-help-inner\"><h2>Need Help?<\/h2><p>If you have a question about a product, order, delivery, or return, contact us at <a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a>.<\/p><\/div><\/div><footer class=\"hoa-site-footer\" aria-label=\"Site footer\"><div class=\"hoa-footer-grid\"><div><h3>HOUSE OF AALIYAN LLC<\/h3><p>1415 NORTH LOOP WEST STE 300 14 1282<br>HOUSTON, TX 77008<\/p><p><a href=\"mailto:info@houseofaaliyanllc.com\">info@houseofaaliyanllc.com<\/a><\/p><\/div><div><h4>Quick Links<\/h4><ul><li><a href=\"\/?page_id=347\">Shop<\/a><\/li><li><a href=\"\/?page_id=149\">About Us<\/a><\/li><li><a href=\"\/?page_id=151\">Contact<\/a><\/li><li><a href=\"\/?page_id=154\">FAQ<\/a><\/li><\/ul><\/div><div><h4>Customer Care<\/h4><ul><li><a href=\"\/?page_id=163\">Delivery Policy<\/a><\/li><li><a href=\"\/?page_id=168\">Returns &amp; Refunds<\/a><\/li><li><a href=\"\/?page_id=176\">Privacy Policy<\/a><\/li><li><a href=\"\/?page_id=183\">Terms &amp; Conditions<\/a><\/li><\/ul><\/div><div><h4>Account<\/h4><ul><li><a href=\"\/?page_id=406\">My Account<\/a><\/li><li><a href=\"\/?page_id=402\">Cart<\/a><\/li><li><a href=\"\/?page_id=404\">Checkout<\/a><\/li><\/ul><\/div><\/div><hr class=\"hoa-footer-rule\"><p class=\"hoa-copyright\">\u00a9 HOUSE OF AALIYAN LLC. All rights reserved.<\/p><\/footer><\/section>\n\n<style>body.page footer.wp-block-template-part,body.page .wp-site-blocks>footer{display:none!important}<\/style>\n\n<style>body.page-id-154 .wp-site-blocks main,body.page-id-154 main,body.page-id-154 .entry-content{max-width:none!important;width:100%!important;padding-left:0!important;padding-right:0!important}body.page-id-154 .entry-content>*{width:100vw;max-width:100vw;margin-left:calc(50% - 50vw)!important;margin-right:calc(50% - 50vw)!important;box-sizing:border-box}body.page-id-154 .entry-content>.wp-block-heading,body.page-id-154 .entry-content>.wp-block-list,body.page-id-154 .entry-content>.wp-block-paragraph{padding-left:max(24px,calc((100vw - 1280px)\/2));padding-right:max(24px,calc((100vw - 1280px)\/2))}body.page-id-154 .entry-content>.wp-block-group{padding-left:max(24px,calc((100vw - 1280px)\/2))!important;padding-right:max(24px,calc((100vw - 1280px)\/2))!important}<\/style>\n\n<script>document.addEventListener('DOMContentLoaded',function(){document.querySelectorAll('a[href=\"\/shop\/\"],a[href=\"https:\/\/houseofaaliyanllc.com\/shop\/\"]').forEach(function(a){a.setAttribute('href','\/?page_id=347');});});<\/script>\n\n<style>body.page-id-154 .entry-content{width:100%!important;max-width:none!important;margin:0!important;padding:0!important;overflow-x:hidden!important}body.page-id-154 .entry-content>*{width:100%!important;max-width:none!important;margin-left:0!important;margin-right:0!important;box-sizing:border-box!important}body.page-id-154 .entry-content>.wp-block-heading,body.page-id-154 .entry-content>.wp-block-paragraph,body.page-id-154 .entry-content>.wp-block-list{max-width:1380px!important;margin-left:auto!important;margin-right:auto!important;padding-left:24px!important;padding-right:24px!important}body.page-id-154 .entry-content>.wp-block-group{width:100%!important;max-width:none!important;padding-left:max(24px,calc((100vw - 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